Icinga Support

Getting Support For Icinga

Icinga has a great community support and our users and developers are active on various channels out there. But sometimes you need enterprise support for mission critical environments and we are happy to support you with Icinga 1 and 2, providing the following support contracts. Our partners provide individual pricing as well first and second level support. Icinga backs them with comprehensive knowledge and development experience on any issue if necessary. You can’t find the right support contract for you? Get in touch with our local partners and they will figure something out for you.

Icinga Support Levels

Bronze

Our Entry Level Support
Call
  • Support basics

  • Support window: 9am – 6pm
  • Response time: 8 hours
  • Number of cases: 10
  • Support channels

  • Email: Yes
  • Phone: No
  • Remote login: No
  • Support modules

  • Instances: 1
  • IDO Support: No
  • Integration Support: No
  • Distributed Setups: No
  • Support for Cluster: No

Gold

For Larger Environments
Call
  • Support basics

  • Support window: 9am – 6pm
  • Response time: 4 hours
  • Number of cases: unlimited
  • Support channels

  • Email: Yes
  • Phone: Yes
  • Remote login: Yes
  • Support modules

  • Instances: 3
  • IDO Support: Yes
  • Integration Support: Yes
  • Distributed Setups: Yes
  • Support for Cluster: Yes

Platinum

24x7 Enterprise Support
Call
  • Support basics

  • Support window: 24×7
  • Response time: 2 hours
  • Number of cases: unlimited
  • Support channels

  • Email: Yes
  • Phone: Yes
  • Remote login: Yes
  • Support modules

  • Instances: 5
  • IDO Support: Yes
  • Integration Support: Yes
  • Distributed Setups: Yes
  • Support for Cluster: Yes

Our support partners

Interested in providing official Icinga support as well? Apply for a partnership.