Support

Icinga Support subscription

An Icinga Support Subscription provides expert technical assistance for implementing solutions designed to cover your entire monitoring infrastructure. This makes it easier for you to focus on your business.

Support through our partner

Our partners provide individual pricing as well first and second level support. Icinga backs them with comprehensive knowledge and development experience on any issue if necessary.

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Support Matrix

Server

Server components include everything from the Icinga product line that is necessary to run a Master or Satellite setup. This includes:

Server components of the Icinga ecosystem are generally supported on the latest LTS version of the most common Linux distributions. To provide a smooth upgrade option, previous LTS versions overlap with a period of 6 months. This leads to the following support matrix for server components:

OSSupported OS VersionSupported Until OS VersionPHP
Debian9107.0
Ubuntu18.04207.2
RHEL / CentOS787.1-SCL
SLES12.3137.0

Agent

Running Icinga 2 as an agent requires less functionality than a Master or Satellite setup. Icinga as an agent is supported in a wider range of operating systems and versions. Running Icinga 2 in agent mode includes the following features:

  • All logging methods
  • Checker Feature
  • API Feature

Support for Icinga 2 Agent ends if the OS support ends automatically.  Following operating systems are supported for the Icinga 2 Agent:

OSSupported Versions  
Debian789
Ubuntu16.04 18.04
RHEL / CentOS67
Fedora2627
SLES11.412.3
openSuse42.242.3
WindowsServer 2008Server 2012

Our Full Service Partners

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Community Support

We all come across problems at some time, here are good places to ask for advice from other users and give some in return.

Monitoring Portal Forum

Talk all things Icinga with an international monitoring community.

Official docs

Documentation to get you started within minutes.

Icinga Exchange

Plugin & Addon Repository

Icinga-Users Mailing List

Discuss with community members (subscription details).