Support

Icinga Support subscription

An Icinga Support Subscription provides expert technical assistance for implementing solutions designed to cover your entire monitoring infrastructure. This makes it easier for you to focus on your business.

Support through our partner

Our partners provide individual pricing as well first and second level support. Icinga backs them with comprehensive knowledge and development experience on any issue if necessary.

Icinga Support Levels

Bronze

Our Entry Level Support
Call
  • Support basics

  • Support window: 9×5
  • Response time: 8 hours
  • Number of cases: 10
  • Channels

  • Email: Yes
  • Phone: No
  • Remote login: No
  • Modules

  • Instances: 1
  • IDO Support: No
  • Integration Support: No
  • Distributed Setups: No
  • Support for Cluster: No

Gold

For Larger Environments
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  • Support basics

  • Support window: 9×5
  • Response time: 4 hours
  • Number of cases: unlimited
  • Channels

  • Email: Yes
  • Phone: Yes
  • Remote login: Yes
  • Modules

  • Instances: 3
  • IDO Support: Yes
  • Integration Support: Yes
  • Distributed Setups: Yes
  • Support for Cluster: Yes

Platinum

24x7 Enterprise Support
Call
  • Support basics

  • Support window: 24×7
  • Response time: 2 hours
  • Number of cases: unlimited
  • Channels

  • Email: Yes
  • Phone: Yes
  • Remote login: Yes
  • Modules

  • Instances: 5
  • IDO Support: Yes
  • Integration Support: Yes
  • Distributed Setups: Yes
  • Support for Cluster: Yes

Our Full Service Partners

Learn more about partnership opportunities with Icinga

Become an Icinga partner