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If fiddling with email to SMS gateways, managing on-call schedules and keeping track of monitoring issues sounds like a nightmare, you may be happy to learn that you can outsource it.

A web-based notification management SaaS, PagerDuty offers an all-inclusive solution that provides alerts in all forms, on-call duty scheduling and ticketing. Icinga integration is simple and secure thanks to SSL communication between Icinga and PagerDuty’s cloud servers.

PagerDuty is a fee-based service – good for users who have little hardware onsite or no desire to set up their own SMS infrastructure. For peace of mind they boast 24/7 support as well as distributed and failsafe infrastructure, that is replicated across multiple data centers too.

Requisites: Perl and a relatively up-to-date web browser

Features:

  • Alerts of all sorts (SMS, email, phone – automatic retries, multiple and international numbers possible) with automated escalation
  • User-friendly web interface to manage notification and escalation settings as well as on-call rosters
  • Incident tracking for an overview of monitoring issues
  • Mobile incident management apps (iOS, Android) to acknowledge, resolve or reassign issues, also with push notifications
  • Integration with popular ticketing, chat and other monitoring related systems

Version compatibility: Both Icinga 1.x and Icinga 2 integrate into PagerDuty through a plugin – a simple integration guide is provided. A community contributed Puppet module and Chef recipe are available.

More info & documentation: www.pagerduty.com